Refund policy

Return and Refund Policy

Common Sense Fragrances

Last updated: October 23, 2026

At Common Sense Fragrances, customer satisfaction is important to us. We take care in preparing and shipping your fragrance products and want you to feel confident shopping with us.

Returns and Exchanges

For hygiene and product safety reasons, we generally cannot accept returns or exchanges of opened or used fragrance oils, perfumes, body care products, or other personal care items.

Unopened, unused products in their original packaging may be eligible for return if you contact us within 14 days of delivery.

Please contact us before sending any merchandise back. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Include your order number, a description of the issue, and photographs of the product and packaging when possible.

If we confirm an error or qualifying product issue, we will arrange an appropriate replacement, refund, or other resolution at no additional cost to you.

Fragrance Preferences

Fragrance preferences vary from person to person. Because scents can smell different depending on individual preferences and body chemistry, we cannot generally offer refunds solely because a customer dislikes a fragrance after opening or using it.

Order Cancellations

Because some products are purchased specifically to fulfill customer orders, please contact us as soon as possible if you need to cancel.

We will accommodate cancellation requests whenever possible before supplier purchasing or order processing begins. Once an order has entered processing, cancellation may not be possible.

Return Shipping

For approved discretionary returns, customers are responsible for return shipping costs unless otherwise agreed.

If a return is required because of our error or a defective product, we will provide an appropriate return-shipping solution at no additional cost to the customer.

Refund Processing

Once an approved return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method. Please allow up to 10 business days after refund approval for processing, although your financial institution may take additional time to post the funds.